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Frequently asked
questions

Who is eligible to use Edge?
Edge is a business banking service for accountants and entrepreneurs who have an accountant.
We provide accountants with direct access to their entrepreneurs' banking information via a Power of Accountant mandate (PoA) that we will set up with the entrepreneur. Once this has been completed, the accountant can contact us directly to access information that they require to perform their accounting duties for the entrepreneur. This will save time for both the accountant and the entrepreneur and will ensure that the accountant has the right information in the correct format.
If your client is a Standard Bank customer, they can register on the Edge website. If your client is not a Standard Bank customer, you can complete the form on this website and a DSA consultant will get in touch with you to assist you.
We will give you a holding response within an hour and provide a first resolution within two hours. However, if it’s after 20:00, we will only be able to offer a resolution at 07:00 the following day.
Edge is a Standard Bank proposition. Edge runs on Standard Bank’s core infrastructure and utilises its ATM and branch network.
Yes.
DSA stands for Delightful Service Arena. When you sign up, you are assigned a dedicated DSA consultant that will be your single point of contact into the bank for your personal and business banking.
Edge services all your personal and business accounts as one.
We can contact your family member directly and open an account for them or a secondary account can be opened on the main account-holder's existing transactional account.

Accounts can be opened for employees through the business.
Edge facilitates funding requirements on your behalf but does not provide loans. However, Standard Bank can assist with all your business loan needs.
Yes, Edge offers entrepreneurs a Business cheque card when they sign up to use the Edge service.

Your Visa Business cheque card offers all the functionality of your debit card and more:

  • Get automatic free basic travel insurance every time you pay for your travel ticket using your Standard Bank Visa Business cheque card
  • Additional travel cover is available at preferential rates
  • Visa Commercial Offers has significant discount on business related services and benefits, including travel and accommodation, stationery, advertising and cleaning services (subject to latest offers on www.visa.co.za / merchantoffersresource.visa.com)
  • Cards can be used at toll roads, car rentals companies, hotels, and for telephone, and online purchases.
  • Access to your Standard Bank current account via digital banking channels, subject to limits authorised by account signatories.
  • Additional cards are available for signatories on your Business current account.
  • Contact-less card transactions can be performed for small value purchases.
  • GCAS - dedicated 24/7 Visa cardholder services to assist with international emergency card/cash replacement.
  • Medical and legal referral, and company liability waiver insurance.
Contact the DSA consultants via edge@standardbank.co.za or 021 401 2006.
Edge does have client walk-in centres in Cape Town (Heerengracht) and in Johannesburg (Hyde Park) as well as Kingsmead in Kwa-Zulu Natal, but Edge’s aim is to come to you, or assist you through the DSA (Delightful Service Arena) contactable 24/7.